Please read these terms and conditions carefully as they contain important information about your rights and obligations. In particular, your attention is drawn to paragraph 9 (Liability). Our privacy policy is located Here. By continuing to browse this website you agree to be legally bound by these terms and conditions as they may be modified and posted on this web site from time to time. If you do not wish to be bound by these terms and conditions then you may not use this web site.

1: Introduction

1.1 This web site is operated by TED PRINT SDN. BHD. a company registered in MALAYSIA and having its place of business at Printing Hub, Taman Perindustrian Bukit Serdang, Seri Kembangan, Selangor. You may seek information about and order printing (the “Product”) on this web site.

2: Ordering and Purchase Policy

2.1 The price of the Product, and the procedures for ordering, payment and delivery are displayed on this web site. You must make full payment by credit card or bank transfer at the time of order using our merchant payment gateway (iPay88). The price of the Product is the price in force at the date and time of your order. We may change the price of the Product before you place an order. We try to ensure that the price displayed on this web site is accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see paragraph 2.2 below). We will inform you if the Product’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the Product at the correct price. At all times full payment, including shipping fees are required for work to begin on your order.

2.2 We have the rights to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means (“Confirmation”) to the email address you have given us. The order will then be fulfilled by the date set out in the Confirmation or, if the Confirmation does not contain such a date, within 15 days.

2.3 You undertake that all details you provide to us when ordering the Product will be correct, that the credit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the product involved. We reserve the right to obtain validation of your credit details before providing you with a copy of the Product.

2.4 Color different of 10% – 20% from original artwork is consider acceptable. We accept no liability for color variations between jobs printed in different batches of different ordering periods, and object missing due to overprint setting. Color different of the printing result may due to different batch of material quality or different machine.

3: Returns Policy – No Refunds/Exchanges

3.1 We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at +60389412116 or [email protected] with details of the product and the defect. You can send the item you consider defective to:


TED PRINT SDN BHD (965577-U) (GoogleMap)

No:63, Jalan PBS 14/9,

Taman Perindustrian Bukit Serdang,

43300, Seri Kembangan,

Selangor Darul Ehsan, Malaysia.

3.2 Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

4: Delivery Policy

4.1 Turnaround: Lead time for production will based on type of product. Each product listed will indicated the production lead time which from 3 days up to 2 weeks. Once production completed, all orders are courier within 24 hours Monday – Friday 9am – 6pm.

Carriers: We use the following carriers to deliver our orders:

Citylink Express Malaysia

4.2 Order Tracking

All courier items will have “Air Bill No” (Tracking Number). You may track your delivery status at

Citilink Tracking

4.3 Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

You may have another option to self-pickup at our office.


TED PRINT SDN BHD (965577-U) (GoogleMap)

No:63, Jalan PBS 14/9,

Taman Perindustrian Bukit Serdang,

43300, Seri Kembangan,

Selangor Darul Ehsan, Malaysia.

5: Security

5.1 You are solely responsible in all respects for all use of and for protecting the confidentiality of any user name and password that may be given to you or selected by you for use on this web site. You may not share these with or transfer them to any third parties. You must notify immediately of any unauthorized use of them or any other breach of security regarding this web site that comes to your attention.

6: Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

6.1 What Information Do We Collect? We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

6.2 How Is My Information Used? Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

6.3 Security and Storage: Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

6.4 Cookies and Browser Information: Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.